Leading North American PTAC distributor adds major e-commerce platform and U.S. operational footprint
TORONTO, ON – November 2025 – Genuine Comfort, Canada’s leading brand & distributor of packaged terminal air conditioners (PTACs) and room air solutions, today announced the acquisition of RoomOne Solutions, significantly expanding the company’s operational footprint and market reach across the United States.
The strategic acquisition combines two complementary distribution businesses, creating a powerful North American platform serving hospitality, multi-family residential, and senior living facilities. Founded in 2003 by David Howell, RoomOne Solutions has served tens of thousands of customers across the United States, delivering hundreds of thousands of units to major hospitality brands including Marriott, Hyatt, ESA Management, and Aimbridge Hospitality, as well as thousands of independent hoteliers.
“This acquisition unites two distribution leaders who share a common vision: delivering exceptional value through superior logistics, products, and customer support,” said Jordan Hammond, CEO and Founder of Genuine Comfort. “RoomOne Solutions’ established US relationships and coast-to-coast presence complement our Canadian market leadership perfectly.”
Strategic Distribution Model
Both companies have built their success as specialized distributors—controlling inventory, logistics, and customer relationships while partnering with established manufacturers. The combined organization will deliver Genuine Comfort’s strategic model across North America:
- Local Warehousing: Expanded network of key regional warehouses across Canada and the US, reducing lead times and delivery costs
- Product Availability: Industry-leading product availability with rapid shipping
- Warranty: Industry-leading warranty coverage on units and parts
- Value: Competitive pricing through a “Product led” approach: direct sourcing and working hand in hand with the manufacturers of the Genuine Comfort brand.
The acquisition strengthens capabilities across key market segments including hospitality, multi-family residential, contractors, and senior living, while adding RoomOne’s advanced e-commerce platform for seamless customer ordering and service.
“RoomOne & PTAC Inc before them built something remarkable over 22 years,” Hammond noted. “Their people, customer relationships, and service excellence align perfectly with our commitment to delivering comfort consistently. Together, we’re positioned to become North America’s leading independent PTAC brand & distributor.”
Genuine Comfort is committed to maintaining the exceptional service RoomOne customers expect. The experienced RoomOne team will continue serving customers, now supported by Genuine Comfort’s expanded North American infrastructure and resources.
About Genuine Comfort
Founded in 2010, Genuine Comfort is Canada’s largest distributor of PTACs and room air conditioning equipment. As a specialized distributor and brand owner, the company partners with established manufacturers to deliver private-label products backed by industry-leading service and support. Operating under the Entrepreneurial Operating System (EOS), Genuine Comfort is committed to its COOL core values: Communicate Effectively, Own your decisions, Operate with Initiative, and Learn and Grow. With the RoomOne acquisition, Genuine Comfort now serves customers across North America through multiple warehouse locations and advanced digital platforms.
For more information, visit www.genuinecomfort.com.
Media Contact:
Donovan Fowke
CMO, Genuine Comfort Group