Genuine Comfort was founded in 2010 by owner Jordan Hammond, and has evolved to become a room air conditioning equipment distributor to the multi-family residential (Apartment and Senior Living Communities) and hospitality markets (Hotels) across Canada & Mid-North USA.
In October 2020, Genuine Comfort grew with the acquisition of NRG Equipment Inc. and the Perfect Comfort brand (www.perfectcomfort.ca). This was an exciting addition, as NRG Equipment has a long history of being a major distributor and player in the Room-Air / HVAC space in Canada and North America.
NRG Equipment Inc. was founded in July of 1993 by the Pilling Family, and has enjoyed much success over the past 27 years. The company began as a family-run company, mainly manufacturing retrofit replacement air conditioners and new construction packaged terminal air conditioners (PTAC’s) as well. Over the years it grew to become a significant player in the Room-Air space as distributors of standard and non-standard heating and cooling equipment.
The culture at Genuine Comfort is built on our shared core values – Effective communication, operating with common sense, taking ownership and a relentless strive to learn and grow.
Communicating effectively means that we communicate openly, honestly, timely, directly, and confidently.
We DON’T communicate vaguely or assume people know what we are talking about.
Operating with common sense. We use common sense to make decisions quickly and as accurately as possible, with the thinking that a mistake made from a quick decision is better than no decision at all.
We DON’T do red tape.
Owning it. We go the extra mile and are 100% responsible for our performance and results – including the responsibility to ask for help or training when we need it.
We DON’T pass the buck or make excuses.
Learning and growing refers to our embrace of change and stepping outside of our comfort zone. We challenge ourselves and get comfortable with being uncomfortable. Our business is growing rapidly and we know that if we don’t learn and grow along with it that we will be left behind.
We DON’T get comfortable or complacent.
We hire, fire, review, reward, and recognize our team members based on these characteristics, so it’s important that you share these values to be part of our team.
We aim to provide you and your staff with Genuine Comfort through our commitment to our company LAW:
1. Local distribution to reduce your shipping costs and increase room uptimes.
2. Availability of your key room-air products year-round, delivered on time & error free.
3. Warranty coverage that reflects the quality and value of the products you need, to give you peace of mind.