BUILT FOR YOURComfort
Your PTACExperts
We know PTACs.
For more than 15 years, Genuine Comfort has specialized exclusively in PTAC and Room AC solutions, supporting thousands of hotels, retirement homes, apartment buildings, and HVAC professionals across North America. It is what we do every day, and it is what we do best.
From the first call to final delivery, our focus is simple: make PTAC supply clear, reliable, and efficient. We understand the details that make projects successful, whether you are planning new construction, working through a PIP, managing a refurbishment, or replacing aging units. We match product specs to your exact needs, keep inventory ready when timelines tighten, and understand the delivery and installation requirements that keep your projects on schedule.
Since 2010, we have been proving that PTAC supply can be simple. Fast responses, dependable stock, on-time delivery, and industry-leading service and warranties that give you peace of mind and put ROI back in your pocket.
We do not cut corners. We cut complexity.
When it comes to PTACs, we are your trusted partner, ready to keep your operations moving and your guests comfortable
COREMISSION
At Genuine Comfort, our Core Mission is to be the leader in North American PTAC / VTAC / Room Air distribution by Delivering Comfort Consistently to our customers.
Products that provide ROI and optimal comfort for guests/tenants
Quick customer response times and issue resolution
Industry best PTAC/VTAC/ Room AC product availability
Unmatched warranty & support
Error free / on-time delivery
COREVALUES
Communicate Effectively
Clear, proactive updates – because you deserve to know what’s going on.
Own It
Operate with Initiative
Learn & Grow
OURSTORY
Since 2010, Genuine Comfort has reimagined what PTAC and AC supply should look like. Our founder, Jordan Hammond, saw a lagging industry – long lead times, poor availability, and high delivery costs – and knew there had to be a better way.
We got to work building a smarter system: a nationwide network of warehouses, a dependable product lineup, and a support team you can get on the phone.
Today, we’re proud to be North America’s go-to source for quality, affordable PTACs, VTACs and all types of Room Air Conditioners. But more than that – whether you are a hotelier, mechanical contractor or maintenance staff, when it comes to PTACs, VTACs and Room ACs, we’re here to make your job easier and your guests happier – all with a better bottom line.
THE PATH WE’VEFOLLOWED
H&C Air Conditioning is founded by Jordan Hammond
H.C. Air Conditioning
H.C. Air Conditioning expands from its Winnipeg, MB base into Saskatchewan, focusing solely on replacement room air conditioner’s for the multifamily sector.
H.C. Air Conditioning
H.C. Air Conditioning expands into British Columbia and Minnesota and begins to focus on providing PTAC solutions to the Hotel industry across its Canadian operations.
Acquired NRG Equipment and the Perfect Comfort brand
In October 2020, Genuine Comfort grew with the acquisition of NRG Equipment Inc. and the Perfect Comfort brand (www.perfectcomfort.ca), which was founded in 1993 by Stephen Pilling. His son Derek carries-on the lineage of “PTAC Guy” as the Director of Product at Genuine Comfort. This was an exciting addition, as NRG Equipment has a long history of being a major distributor and innovator in the Canadian PTAC space.
Rebranded as Genuine Comfort
Acquired Avalanche 21 Inc., expanding our reach in Eastern Canada
In April of 2021, Genuine Comfort acquired Avalanche 21 Inc. from long-time owner Mathieu & Annie Legault, a staple commercial room-air and PTAC distributor in Eastern Canada.
Genuine Comfort
Genuine Comfort moves into larger Markham, Ontario offices to facilitate growth, support a bigger team, and provide client, engineer, and mechanical contractor support with training and showroom facilities
Acquired Room 1 Solutions significantly expanding our reach in the U.S.
RoomOne Solutions and its related brands began in the summer of 2003. Founded by David Howell, ROS has served tens of thousands of customers, selling hundreds of thousands of PTAC units and was the pioneer of the refurbished PTAC! Growing from a small warehouse to a large enterprise with a footprint on both coasts of the US, ROS has employed and impacted the lives of hundreds, many still with us in the business today. ROS has served many major clients like Marriott, Hyatt, ESA, Aimbridge and more. Beyond the giants of the hospitality industry, ROS has served thousands of independent hoteliers and family owned businesses. The acquisition of Room One adds a major digital and e-commerce presence across the US and across all key customer segments for PTACs (hospitality, multi-family, senior living).
MEET THETEAM
Jordan Hammond
Derek
Adnane
Daniel
Allan
Nathan Faircloth
Sheldon
Sandra
Connor
Chase
Mark
Brandon
John
Chase
Daniel
Ravi
Derek
Allan
John
Shaz
Gia
Adnane
Dylan
Prabh
Avery
COMPANIES WE’VEACQUIRED
