For any Parts inquiries, please click here or e-mail parts@genuinecomfort.com or call Toll-Fee at 1-866-233-4022 and ask for the Parts Department.
1.If your unit does not run, check the plug to make sure the green light is on. If it’s not on, try hitting the reset button on the plug as it has a GFI safety and may have tripped.
2.Check your circuit breakers to see if they have tripped, and reset them.
3.If your unit is controlled by a wall thermostat, make sure the batteries are not drained.
4.Ensure air filters are clean.
5.Ensure the return air is not blocked.
Looking for Tech Support for your AC or PTAC unit? Click here or e-mail us with the model and serial number, as well as a detailed description to warranty@genuinecomfort.com or call Toll-Free at 1-866-233-4022 to speak with Tech Support directly.
Please refer to your product manual for specific Warranty details, and then click here or contact warranty@genuinecomfort.com or call us Toll-Free at 1-866-233-4022.
For all warranty claims, please complete our Warranty Claim form, available in our Resources-Downloads section, to ensure best assistance.
201-377 Henderson Hwy.
Winnipeg, MB. R2K 2H2
Head Office: (204) 201-0717
East Office: (905) 707-5027
Toll-Free: 1-866-233-4022
Genuine Comfort USA: (612) 249-6891
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