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Canada’s #1 Choice

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The ‘No Brainer’ for PTAC Units & Accessories

We supply ALL hotel brands and operate as a preferred vendor for

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Our Story

Delivering Comfort Consistently

Welcome to Genuine Comfort – where reliability meets comfort! Picture this: back in 2010, our founder Jordan Hammond looked around the Room AC industry and thought, “We can do better.” Industry lead times were dragging, delivery charges were sky-high, and stock availability was hard to lock down.

So, what did we do? We made it our mission to shake things up – create a distribution system that’s as reliable as your morning coffee. No more crossing fingers and hoping for the best. We’re all about making your life stress-free, emergency or not!

Fast forward to today – we’ve got six warehouses across Canada, strategically placed like gas stations on the Trans Canada. Why? To drastically cut down lead times and give you a break on delivery costs. We’ve become the go-to for unit replacements, Canada’s #1, to be exact.

We didn’t stop there though. In addition to our reliable distribution system, we offer the industry’s best warranty on units and parts. At Genuine Comfort, we’re not just selling PTACs and ACs – we’re delivering comfort consistently. We want to be the experts you can count on. So, go ahead and get comfy. We’ve got your back!


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Product Knowledge

Product 101: Comparing Air Conditioners

May 29, 2024
Referral Program Launch
Company Updates

Referral Program Launch

May 21, 2024
Product 101: What are PTACs, VTACs, and ACs?
Product Knowledge

Product 101: What are PTACs, VTACs, and ACs?

May 16, 2024

Industry Trusted Since 2010

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What We Bring To The Table
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Large
Distribution System

We bring the products you need closer to you. Our large distribution system consists of 6 key warehouses strategically placed across Canada.

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Reduced
Lead Times

We carry key PTAC & AC products on hand year-round. Replace what you need quickly without a fear or doubt.

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High-Quality
Products

We ensure our units are safety and industry certified. Our PTAC, VTAC, and AC units are the industry standard for noise levels, performance, & reliability.

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Industry
Leading Warranty

We provide industry leading warranty on units and parts. Our Genuine Care Warranty coverage is simple, accessible, and reliable, so you can focus on managing your property.

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Affordably
Priced Services

We offer great value on our units and parts. Maximize your budget while adding value to your property with a high-quality unit at an affordable price.

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Bulk Orders,
Rehabs, & Projects

We source large PTAC, VTAC, & AC orders at a great value. Our experts ensure you get your orders on site, on time, and ready to install.

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Join other hotel leaders choosing
Genuine Comfort




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Contact Info
Testimonials
Northland Properties
 In all of my dealings with Genuine Comfort, I have found them to very professional and quick to respond to requests for quotes. They are also good at expediting shipping once awarded a job and following up on the deliveries. I don’t hear any issues from our properties with any of Genuine Comforts PTACs and ACs so in my opinion the product quality is very good and reliable.
Bruce WoodrowPurchaser
Prestige Properties
 We have worked with Genuine Comfort for a few years now.  They offer good PTACS for our hotels at reasonable prices. Their response time is always good. Their customer service is on point.
Heather
Holloway Lodging
 We have worked with Genuine Comfort for a few years now.  They offer good PTACS for our hotels at reasonable prices. Their response time is always good. Their customer service is on point.
Mike EveleighPurchaser
Hyatt Place Kelowna
 We have recently switched our air conditioning supplier to Genuine Comfort and couldn't be happier with our decision.  The service is fast, efficient and very professional.  Their price is also very competitive for high quality units with speedy delivery which is very important when time is of the essence.  I would highly recommend this company to any business looking for great service, reliability, pricing, support and quality. 
Cedric YoungeGeneral Manager
Four Points Winnipeg South
 "We like dealing with you. I like the fact that you have the equipment locally – that’s very important for us as everything else is 4 to 8 weeks to order – so having you guys close by with the product available is huge for us and allows us not have to take up space in the building with inventory. Customer service has been great -  I don’t really have any complaints.”
Tom CaramanosGeneral Manager
Iliyan Hospitality
 "We've been really happy with the units. One of them didn't work too well at the beginning and they didn't even argue with us and they replaced it right away and it was awesome. We've had other vendors contact us about switching PTACs but we're sticking with Genuine Comfort."
Hafiz DemaniDirector of Operations
Monte Carlo Inn
 I am all about relationships, I can only look as good as how Genuine Comfort and other vendor make us look. It makes my life easier and it’s amazing for me.
Danny PedoneVP – Franchise Development
Holiday Inn Conference Centre Edmonton South
I get good service, after sales service, I like your product, it’s extremely quiet versus other brand. We get far superior satisfaction out of them.
Douglas PopeMaintenance Manager
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