North America’s #1 Choice for PTACs, VTACs, and ACs

We live for PTACs! With over 40,000 units installed annually and 4,000+ active customers, we’re proud to be Canada & the United States’ expert source for PTACs and VTACs. With local inventory, unbeatable warranties, and high-quality, cost-effective units, we keep rooms full, guests comfortable, and profits strong.

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We Now Sell Fridges!

Backed by the same great Genuine Comfort warranty and service, this addition is all about delivering more value where it matters. We saw an opportunity to serve you better—and we took it.

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Local Inventory Across Canada & the U.S.

Fast Response & Lower Cost For You

Our seven warehouses across North America are fully stocked to serve you better. This means lower shipping costs and faster response times so your rooms can stay full and your guests comfortable.

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Industry’s Best Warranty

We know you need peace of mind and we deliver. We stand behind our highly reliable, energy efficient units with the industry’s best (6 years ALL parts, 1 year FULL unit replacement) Genuine Care warranty. Our in-house service team ensures you get the response and resolution you need – FAST!!!

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Your Rebate Experts for PTACs

At Genuine Comfort, we make it our mission to stay ahead of the PTAC rebate landscape across North America. In fact, we’ve already processed 75+ rebates in 2024 & 2025, saving our customers over $1.5 million. Quite frankly, we’re getting pretty good at putting money back in your wallet!

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THE GENUINE COMFORTADVANTAGE

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Local Warehousing

With 7 North American warehouses, we get your order to you fast and affordably. Our 7 fully stocked warehouses in Kelowna, Calgary, Saskatoon, Winnipeg, Toronto, Montreal and Knoxville provide stock when you need it – and quick!

Product Availability

95-98% fill rate year-round means less waiting, more doing.  We know inventory availability means faster response time and better service for our customers – that’s why our key organizational focus is making sure we have complete stock in every warehouse.

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Warranty

Best-in-class: 1 year full unit PTAC replacement + 6 years parts.  With our in-house customer service and warranty team, and the industry’s best warranty, we stand behind our great products and ensure fast responses when you need support.

Value

High quality units at a significantly lower price than the industry standard name brand. We cut out the middleman and work directly with our world-class manufacturing factories to deliver great products at lower prices.  That’s great news for our customers – better ROI for them.

SERVICEPROMISE

Comfort Without Compromise

Quick Response & Resolution

You’ll never be left hanging.

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Best-in-Class Availability

We stock what you need, year-round.

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Unmatched Warranty & Support

We back our units – and our promises.

Error-Free, On-Time Delivery

Because you’ve got enough to manage already.

What OurClients Say

TRUSTED ACROSSNorth America

Customers We Are Proud Of

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