Canada's #1 Choice

PTAC & AC Units

Our story

Delivering comfort consistently

Welcome to Genuine Comfort – where reliability meets comfort! Picture this: back in 2010, our founder Jordan Hammond looked around the Room AC industry and thought, “We can do better.” Industry lead times were dragging, delivery charges were sky-high, and stock availability was hard to lock down.

So, what did we do? We made it our mission to shake things up – create a distribution system that’s as reliable as your morning coffee. No more crossing fingers and hoping for the best. We’re all about making your life
stress-free, emergency or not!

Fast forward to today – we’ve got six warehouses across Canada, strategically placed like gas stations on the Trans Canada. Why? To drastically cut down lead times and give you a break on delivery costs. We’ve become the go-to for unit replacements, Canada’s #1, to be exact.

We didn’t stop there though. In addition to our reliable distribution system, we offer the industry’s best warranty on units and parts. At Genuine Comfort, we’re not just selling PTACs and ACs – we’re delivering comfort consistently. We want to be the experts you can count on. So, go ahead and get comfy. We’ve got your back!

Our partners

What we bring to the table

Distribution System

We bring the products you need closer to you. Our large distribution system consists of 6 key warehouses strategically placed across Canada.

Lead Times

We carry key PTAC & AC products on hand year-round. Replace what you need quickly without a fear or doubt.


We ensure our units are safety and industry certified. Our PTAC, VTAC, and AC units are the industry standard for noise levels, performance, & reliability.

Leading Warranty

We provide industry leading warranty on units and parts. Our Genuine Care Warranty coverage is simple, accessible, and reliable, so you can focus on managing your property.

Priced Services

We offer great value on our units and parts. Maximize your budget while adding value to your property with a high-quality unit at an affordable price.

Bulk Orders,
Rehabs, & Projects

We source large PTAC, VTAC, & AC orders at a great value. Our experts ensure you get your orders on site, on time, and ready to install.

Safety listed. Industry trusted.

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Genuine Comfort

Contact our team to see how we can help you with your PTAC needs! [email protected]