Canada's #1 Choice

PTAC & AC Units

Canada's #1 Choice

PTAC & AC Units

The 'No Brainer' for PTAC Units & Accessories

We supply ALL hotel brands and operate as a preferred vendor for

Our Story

Delivering Comfort Consistently

Welcome to Genuine Comfort – where reliability meets comfort! Picture this: back in 2010, our founder Jordan Hammond looked around the Room AC industry and thought, “We can do better.” Industry lead times were dragging, delivery charges were sky-high, and stock availability was hard to lock down.

So, what did we do? We made it our mission to shake things up – create a distribution system that’s as reliable as your morning coffee. No more crossing fingers and hoping for the best. We’re all about making your life stress-free, emergency or not!

Fast forward to today – we’ve got six warehouses across Canada, strategically placed like gas stations on the Trans Canada. Why? To drastically cut down lead times and give you a break on delivery costs. We’ve become the go-to for unit replacements, Canada’s #1, to be exact.

We didn’t stop there though. In addition to our reliable distribution system, we offer the industry’s best warranty on units and parts. At Genuine Comfort, we’re not just selling PTACs and ACs – we’re delivering comfort consistently. We want to be the experts you can count on. So, go ahead and get comfy. We’ve got your back!

Browse Guides, Tips, Tricks, & More

Join Our Newsletter

Subscribe to The Comfort Chronicles for company news, tips, tricks, guides, and more!

Industry Trusted Since 2010

What We Bring To The Table
A blue box with an arrow going through it.

Large
Distribution System

We bring the products you need closer to you. Our large distribution system consists of 6 key warehouses strategically placed across Canada.

A blue outline of a thumbs up sign

Reduced
Lead Times

We carry key PTAC & AC products on hand year-round. Replace what you need quickly without a fear or doubt.

A blue seal with a check mark inside of it.

High-Quality
Products

We ensure our units are safety and industry certified. Our PTAC, VTAC, and AC units are the industry standard for noise levels, performance, & reliability.

A blue and black icon of a shield with an arrow in it.

Industry
Leading Warranty

We provide industry leading warranty on units and parts. Our Genuine Care Warranty coverage is simple, accessible, and reliable, so you can focus on managing your property.

A jar filled with coins on top of it.

Affordably
Priced Services

We offer great value on our units and parts. Maximize your budget while adding value to your property with a high-quality unit at an affordable price.

A blue shopping cart with boxes in it.

Bulk Orders,
Rehabs, & Projects

We source large PTAC, VTAC, & AC orders at a great value. Our experts ensure you get your orders on site, on time, and ready to install.

Book A Free Quote

Join other hotel leaders choosing
Genuine Comfort

Referral-Graphic-2

Refer Friends & Win Rewards!

Join the Cool Club

Step 1

Provide Contact Info

Provide your name, company, and referrals contact information on our official referral form

Step 2

Submit

Double check your info and "submit" to complete your referral​

Step 3

Wait

Wait until your referral makes a purchase! Your referral will be validated after your referral makes a purchase

Step 4

Win

Receive a $50 Amazon gift card for every referral that purchases a Genuine Comfort product

Step 1

Provide Contact Info

Provide your name, company, and referrals contact information on our official referral form

Step 2

Submit

Double check your info and "submit" to complete your referral​