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the comfort chronicles

April e-newsletter

Summary

Welcome to the first edition of the Comfort Chronicles, an inside look into Canada’s top PTAC supplier. The Comfort Chronicles serves as a monthly summary of events, news, and highlights. This month’s Comfort Chronicles includes a how-to guide on increasing the lifespan of your PTAC unit, a summary of upcoming events GC is attending, and a special company announcement including IHG and Best Western Hotels!

This month, we’ll be discussing: how to calculate the right size unit for your room, some upcoming events we’ll be attending, as well as a recap of last month.

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Monthly Guide

How to: Increase the lifespan of your PTAC unit

1

Clean & Replace Filters

2

Clean Room-Side Front Cover

3

Check PTAC Blower Wheel

4

Tidy Indoor & Outdoor Coils

5

Complete Seasonal Check-Ups

1. Clean & replace filters

Keeping PTAC unit filters clean is crucial to preserving the health of your units. Much like oil in a car, filters need to be changed every 3-6 months to prevent the unit from dying.

2. Clean room-side front cover

Remove and clean a unit’s front cover monthly to maintain unit longevity. Use a vacuum and mild cleaning agent to remove debris, but make sure everything is dry before powering the unit back on!

3. Check PTAC blower wheel

Ensure the unit’s blower wheel is free of debris! By maintaining a clean blower fan you can decrease the amount of energy your PTAC is using to stay powered. Try sliding a piece of cardboard in between the blower fan and unit opening to prevent debris build up.

4. Tidy indoor & outdoor coils

Much like your unit’s filters, coils must also be well maintained to increase the longevity of your unit. Coils should be replaced or cleaned every 1-2 years!

5. Complete seasonal check-ups

Staying on top of your seasonal check-ups is crucial to maintaining your unit’s health. The closer your PTAC unit is installed to the ground level, the more dust, dirt, and debris it will accumulate. Make sure to inspect ground and lower level units annually for maintenance.

Read the Full Guide

Upcoming Events

See you at CHIC, MHA, and BCHA!

Below are the following events, tradeshows, and conferences you can expect to see us at in April/Early May. Follow our LinkedIn for more information on where we’ll be and what we’ll be discussing.

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CHIC 2024

April 8-9, 2024
Toronto, Ontario

A black silhouette of the state of manitoba

MHA 2024

April 23, 2024
Winnipeg, Manitoba

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BCHA 2024

May 1-2, 2024
Whistler, British Columbia

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Company News

Genuine Comfort becomes a preferred PTAC supplier for BWH & IHG

We’re excited to announce our partnership with Best Western Hotels and IHG Hotels & Resorts!

We’re dedicated to providing both BWH Hotels and IHG with quality PTAC units and accessories that exceed industry standards and increase guest satisfaction throughout flagship hotels. 

A black and white logo of the hotel.
A logo for the hotel chain of whh hotels.

Join The Cool Club

Refer friends — win rewards

Here's how it works

1

1-5 Referrals

$50

2

6-10 Referrals

$150

3

11-15 Referrals

$300

4

16+ Referrals

$500

Please follow these steps closely to redeem your reward

  1. Referrals submit their name and company information to [email protected].
  2. Referrals must provide the referrers full contact information (name, email, company).
  3. Once the referral(s) is confirmed, we’ll reach out to you with your reward.
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Contact Info
Testimonials
Northland Properties
 In all of my dealings with Genuine Comfort, I have found them to very professional and quick to respond to requests for quotes. They are also good at expediting shipping once awarded a job and following up on the deliveries. I don’t hear any issues from our properties with any of Genuine Comforts PTACs and ACs so in my opinion the product quality is very good and reliable.
Bruce WoodrowPurchaser
Prestige Properties
 We have worked with Genuine Comfort for a few years now.  They offer good PTACS for our hotels at reasonable prices. Their response time is always good. Their customer service is on point.
Heather
Holloway Lodging
 We have worked with Genuine Comfort for a few years now.  They offer good PTACS for our hotels at reasonable prices. Their response time is always good. Their customer service is on point.
Mike EveleighPurchaser
Hyatt Place Kelowna
 We have recently switched our air conditioning supplier to Genuine Comfort and couldn't be happier with our decision.  The service is fast, efficient and very professional.  Their price is also very competitive for high quality units with speedy delivery which is very important when time is of the essence.  I would highly recommend this company to any business looking for great service, reliability, pricing, support and quality. 
Cedric YoungeGeneral Manager
Four Points Winnipeg South
 "We like dealing with you. I like the fact that you have the equipment locally – that’s very important for us as everything else is 4 to 8 weeks to order – so having you guys close by with the product available is huge for us and allows us not have to take up space in the building with inventory. Customer service has been great -  I don’t really have any complaints.”
Tom CaramanosGeneral Manager
Iliyan Hospitality
 "We've been really happy with the units. One of them didn't work too well at the beginning and they didn't even argue with us and they replaced it right away and it was awesome. We've had other vendors contact us about switching PTACs but we're sticking with Genuine Comfort."
Hafiz DemaniDirector of Operations
Monte Carlo Inn
 I am all about relationships, I can only look as good as how Genuine Comfort and other vendor make us look. It makes my life easier and it’s amazing for me.
Danny PedoneVP – Franchise Development
Holiday Inn Conference Centre Edmonton South
I get good service, after sales service, I like your product, it’s extremely quiet versus other brand. We get far superior satisfaction out of them.
Douglas PopeMaintenance Manager
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