Trusted by
How we work with you
Every stage of your project.
One team the whole way through.
Planning & budgeting
Spec review · Budget modelling · Rebate applications
Procurement
No middleman · Brand-approved units · Sourced to your brand standards
Logistics
7 North American warehouses · 95–98% fill rate, year-round · Schedule-matched delivery
Installation coordination
Brand compliance oversight · Timeline tracking · Quality checks
Post-opening support
1-yr unit replacement · 6-yr parts warranty · 2-day response · Complete closeout docs
10+ years in hospitality HVAC
12000+ units installed
2000+ operators served
1 team to call
Our flagship unit
The Ultra Inverter Makeup Air: our most advanced PTAC, built for the demands of modern hospitality
Ultra Efficient
Ultra Quiet
Ultra Affordable
Ultra Warranty
Marriott-Approved
What working with us looks like
A partnership that protects your timeline
Quick response and resolution
In-house support, not offshored – 2-day response, guaranteed
PTAC specialists
Decades of hands-on PTAC experience – Real answers, not canned responses
Fast, error-free delivery
Ships from the warehouse closest to you – Year-round availability
The best warranty in the category, because we stand behind what we build
Year one
Full unit replacement
Unit fails in year one? We replace it — no arguments, no diagnostic delays,
no cost to you.
Years two – six
All parts coverage
Every part, covered for six years, shipped free. Industry-leading — and only possible because we design what we sell.
When something goes wrong after keys are handed over, it’s on us. Not on you.
“We’ve had the pleasure of partnering with Genuine Comfort for over a decade, and their service has consistently exceeded our expectations. They’ve been more than a service provider; they’re a trusted partner in our success.”
Your opening date doesn’t move. Neither do we.
Schedule a project consultation with a PTAC specialist. In 30 minutes, you’ll get a spec review, pricing, and clear lead times.